All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
- We accept returns within 72 hours (3 days) of receiving the shipment. You have to inform us by mail/ sms and report the issue. Please note that a phone call might not suffice as it is very difficult to establish credence over a phone call.
- Please contact us to report the issue and we will provide you the address where the product needs to be returned.
Points to remember:
- The product should be unused.
- Please ensure that the product is in original packing along with the invoice. All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns.
- When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
- Refund process will be initiated once we' ve received the product(s) back.
- We will refund the money the way payment was made.
- We will refund the purchase amount along with the shipping cost bourne by you. You will have to provide us with the proof of shipping cost.
- In quality control product we require batch no, and manufacturing date.
Item received in damaged condition or manufacturing defect or wrong item:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us within 72 hours (within 3 days) of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- If you want a replacement then we will ship a replacement item at the earliest possible with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.
Will I get the entire amount refunded?
Yes. If the product you received is faulty/defective/wrong, you will get the entire amount as refund. However, we will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods. At any point the refunds will not exceed the actual value of the goods plus the shipping cost incurred for returning the product.
I have not received the product that I ordered for. How can I get it replaced?
All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product, following terms apply for a mutually consented resolution of the situation.
Inform us within 48 hours of receiving the shipment. (It is advised to keep your order number handy when you call us)
I have opened/used the product that I need to replace. Can I still get it replaced?
All products that you need to return should be in original & unused condition.
- Any complaint with regards to product defect or wrong product delivery should be reported to us within 48 to 72 hours of the receipt of the product. Our service team will guide you how to proceed further for replacement/repair of the product.
- Please ensure that the product is in original packing along with the invoice.
- Please note that if the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.
Do you arrange pick-up for replacement?
We do not arrange pick-up for replacement for the products as of now.
Delivery & Shipping
Our Terms of Delivery and Shipping
- Orders are sent for processing only upon realization of payment.
- Order Processing Time: 1-2 days.
- Delivery Time: 4-5 days
- Overall Time: 6-8 days
- Orders placed after Fridays 6:00 PM will be processed for shipment only on the following Mondays.
- The delivery time estimates may vary slightly from State to State.
- Days are calculated as working days, excluding Saturdays, Sundays & Holidays.